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10 Years

General terms and conditions (GTC) for drone hospitals

  1. General, scope
    1. The online ordering of products is based on the following General Terms and Conditions (GTC) for online business.
    2. By submitting the online order, the user accepts these terms and conditions.
    3. These terms and conditions also apply to all future business with the customer, insofar as they are legal transactions of a related nature.
    4. Contrary provisions of the general terms and conditions of the customer do not apply.
  2. Conclusion of contract
    1. The offers from Koller Engineering GmbH in the internet shop are subject to change and non-binding. A customer’s order via the internet shop is considered a binding offer. The customer undertakes to provide truthful information when ordering.
    2. The contract is only concluded with the declaration of acceptance by Koller Engineering GmbH. The confirmation of the order by email is considered a declaration of acceptance. However, this does not apply if communication was carried out individually.
    3. The contract text is saved by von Koller Engineering GmbH. However, it is not accessible to the customer.
  3. Prices, payment, due date, default in payment
    1. The price at the time of the order is decisive for invoicing.
    2. Any statutory value added tax must be paid at the price stated in each case. Shipping and packaging costs are calculated according to the specific information in the offer. Koller Engineering GmbH expressly reserves the right to change prices.
    3. Orders from private individuals are usually processed against prepayment. Koller Engineering reserves the right to send deliveries before receipt of payment. Orders from registered companies (commercial register) can be processed with a payment term of 14 days after invoicing.
    4. If a device is requested to be returned unrepaired, a contribution to expenses may be requested. The amount of the contribution is noted in the respective offer, if there is no notice, a flat rate of 29 CHF / € applies. Postage / shipping costs.
  4. Rent and subscription
    1. The rental item will be sent to the customer by post.
    2. The rental item will be returned by the customer by post.
    3. Delivery for weekend days is on Friday. If the return day falls on a Sunday or public holiday, the return or return takes place on the following working day.
    4. For rental objects that are not returned at the agreed time, the rental costs will be charged at the current rate. From the third day of default, in addition to the accrued rental costs (lost profit), compensation in the amount of the new price of the rental item will be charged.
    5. The customer checks the functionality and completeness of the rental item upon receipt of the goods and reports any deviations and damage immediately.
    6. The customer familiarizes himself with the operating instructions for the rental object and follows them.
    7. Insurance (liability and comprehensive insurance) is the responsibility of the customer. Exceptions are agreed in the rental agreement.
    8. The tenant is liable for damage to the rental object and the property of third parties.
    9. The pilot familiarizes himself with the legal regulations for the legal and safe use of the rental object, in particular the regulations and guidelines of the FOCA (CH).
    10. No structural or software changes may be made to the rental object. Identification marks, registration addresses and serial numbers must not be removed.
    11. The rental object complies with the current technical requirements. The customer knows the applicable laws and is responsible for compliance with them.
    12. The rental object remains in the possession of Koller Engineering GmbH.
    13. Repairs and servicing of the rental object are carried out by Koller Engineering GmbH. Third-party providers may only be commissioned after consulting Koller.
    14. The contract term of “subscription” contracts is at least 6 months.
    15. “Subscription” Contracts can be terminated with a notice period of one (1) month after the minimum contract period has expired.
    16. Payment of rental and subscription fees is due in advance. Exceptions are agreed in the rental agreement.
    17. The repair of damage and cleaning in the case of heavy soiling will be invoiced.
    18. The deductible for included insurances is agreed in the rental agreement. The deductible will be invoiced with invoice 14 days payment term.
  5. Repairs
    1. Koller Engineering GmbH endeavors to repair sent items as quickly as possible and on the agreed date. No liability is assumed for delays in delivery.
    2. If the item sent in cannot be repaired or if the item is damaged during the repair, Koller Engineering GmbH can replace the item with an item of equal value.
  6. Delivery
    1. Koller Engineering GmbH endeavors to dispatch the ordered items as quickly as possible. The delivery of the goods takes place at the expense and risk of the customer, even if partial deliveries are made. No liability is assumed for delays in delivery.
    2. Postage and packaging costs are specified in the offer. If the information is missing, the shipping fee of 9.80 CHF / EUR applies.
    3. Koller Engineering GmbH reserves the right to pass on price changes in the tariffs of the Swiss Post to its customers.
  7. Retention of title
    1. The goods remain the property of Koller Engineering GmbH until they have been paid for in full.
  8. Guarantee
    1. Claims for damages against Koller Engineering GmbH as well as against its employees are excluded.
  9. Cancellations, Returns, and Refunds
    1. Withdrawal is excluded for customized products.
    2. Withdrawal from orders for publications is excluded.
  10. privacy
    1. The processing of personal data (names, postal addresses, telephone numbers, etc.) that the customer discloses in connection with the use of the Koller Engineering GmbH online service is subject to data protection legislation. Your data will not be passed on to third parties.
  11. Place of jurisdiction and applicable law
    1. Only Swiss law is applicable.
    2. The place of jurisdiction for all disputes arising from the contractual relationship is Zurich or Lucerne (CH).
  12. Various
    1. Koller Engineering GmbH reserves the right to adapt these terms and conditions at any time. Changes will be communicated to the customer in a suitable manner, in particular through corresponding publications on the Koller Engineering GmbH website.
    2. Communication with Koller Engineering and its employees that contains insults, threats or any other content that does not comply with netiquette may lead to the unannounced blocking of the user account.
  13. Severability clause
    1. Should one or more clauses of these terms and conditions be ineffective, this does not result in the ineffectiveness of the entire contract. The ineffective regulation will be replaced by the relevant legal regulation.
  14. Translations
    1. The German edition of the GTC is decisive.

Zurich, 10 February 2022, Koller Engineering GmbH

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