Packaging, sending in or dropping off your device in Switzerland
You prefer to send to Germany? Go to Shipments EU
Delivery note for submissions
You will find the return address and further information on shipping on the delivery note. Fill out the delivery note online and receive an email with the PDF to print out and attach. Alternatively, print out the blank PDF template and fill it in by hand. More information can be found under packaging and shipping.
You prefer to send to Germany? Go to Shipments EU
For all cross-border shipments: Label the package with “defective unit for repair – no commercial value, free of charge – invoice for customs purposes only. You prefer to send to Germany/Austria/EU? Go to Shipments EU. For further information, please contact support@drohnenspital.com.
Pack the device
Commercially available drones can be safely shipped in their original packaging. If you no longer have the original packaging to hand, you take a sturdy cardboard box, wrap the drone and accessories in bubble wrap or household paper and stuff the gaps with newspaper so that the parts don’t hit each other during transport. Cardboard boxes for smaller drones are also available at the post office.
We use the packaging you have sent in for return shipping – this is our contribution to the responsible use of resources
The Drohnenspital does not throw away your sent packaging. We will send the device back to you in the same box as it was when it arrived. If you had a little packaging material on hand, or if the box is damaged, we will fix the packaging when you return it. This is our contribution to the responsible use of resources.
Send in the device
Fill out the delivery note (see above) and enclose it. If you ship across national borders, make sure to fill out the customs declaration correctly:
Customs declaration Description: Multicopter, defective unit for repair – value of goods: no commercial value, free of charge – invoice for customs purposes only
Send us the package with standard parcel delivery. If you send an expensive copter, you can also send the package by registered mail or with additional insurance. Use the return address listed on the delivery note. Put the delivery note in the package.
Franking (CH)
We will be happy to send you an addressed return label that you can print out and stick on the package.
Drop off device
At the drop-off point in Dottikon, repair or rental equipment can be easily handed in and picked up again. The device must be labeled. You can find a delivery note to print out and enclose here for Download . Please note that there may be no specialist staff from the drone hospital at the drop-off desk.
opening hours
Monday – Friday
08.00-12.00
13.00-17.00
address
Drone Hospital, Bahnhofstrasse 66, CH-5605 Dottikon AG
Take the elevator to the 3rd floor and contact our partner swissparts receiving department.
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