| Question | Answer |
|---|---|
| My drone is defective, what should I do now? | Request a free online quote HERE |
| What should I do if I want to have the drone repaired? | Send in the drone or bring it over. We have prepared a DELIVERY NOTE for you. |
| How do I pack my drone for shipping? | Take the original packaging and make sure that the components cannot hit each other during transport. FURTHER INFORMATION |
| From which countries can I send in my drone? | You can send in your drone from any European country. Put the note “Return for repair” on the package and delivery note to avoid customs duties. We have prepared a DELIVERY NOTE for you. |
| Can you really fix my drone? | Pretty sure yes. We are very familiar with most makes and can also help you with specialty drones. |
| Can I decide for myself how and what I want to have repaired on my drone? | After the incoming inspection, we will send you a repair offer, based on which you can decide for yourself what should be repaired. |
| My drone is still under warranty or in one of the manufacturer’s care programs. | If you suspect a warranty claim, please let us know, we will send your drone to the manufacturer and take care of the paperwork. |
| I am insured against damage to the drone, can I still give the drone to you for repairs? | Basically yes. But first clarify with your insurance company how to proceed. We would be happy to make you a repair offer. If the insurance gives you the approval for repairs, we will start. If there is a total loss, we can confirm this to you. |
| What do I have to send in / bring over? | If possible, send us the copter with batteries, charger and remote control, because we will test the entire system. |
| Are original spare parts used? | We usually use original spare parts. |
| Do I have a guarantee for the repair? | Our original spare parts have the usual manufacturer’s guarantees, we take over the guarantee for our own parts. |
| How long does it take to repair? | About 15 to 20 working days, we will tell you the repair time with the offer. |
| What happens if I don’t accept the repair offer and want the drone back unrepaired? | In this case we will send the drone back to you unrepaired. Up to 29 CHF for the damage analysis excl. Return postage charged. |
| How do I get an online offer? | Request your offer here |
| Do I get a pilot or cameraman included with the rental drone? | The rental drones usually come without a pilot. But we also have experienced pilots on offer. |
| What can I trust myself as a novice pilot? | Even as a newbie, you can get a simple flight with a photo. For successful video flights you have to practice something. The quality of the photos and videos themselves essentially depends on your skills as a photographer / filmmaker. |
| Do I need a pilot’s license or a course to fly a rental drone? | For drones under 250g you do not need a pilot’s license. For larger drones, you need a pilot’s license. For more information, see DRONE REGULATION. In addition, check with the competent authority in your country for the current status: Further information (external) Germany: BMVI Switzerland: FOCA Austria: Austro Control |
| Do I need a local permit to fly with the rental drone? | Clarify this before each flight. Municipalities can also set up drone rules, which are often not noted on the national maps. Further information (external) Germany: BMVI Switzerland: FOCA Austria: Austro Control |
| How old do I have to be to fly a drone? | The minimum age is 16 years (CH) |
| Do I need insurance? | Yes, as a drone pilot you need liability insurance, which includes drones. Exceptions are drones under 250g. |
| Do I incur other costs in addition to the reported rental costs? | You need personal drone liability insurance and, for some drones, your own Android or iOS tablet / mobile for control. |
| How do I plan a flight? | Halte Dich an diese Checkliste [pdf] |
| Can I buy the rental drone? | Since the rental drone is specially insured, you cannot buy it, but we will be happy to supply you with an identical model, new and at standard commercial conditions. |
| What happens if I damage the drone? | It can happen. Send the drone back to us so we can assess the damage. Normally, your liability insurance will cover the damage. |
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